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My pet is missing

My pet is missing

Step 1: Search pets online

Look on these websites for your pet and post that your pet is lost. Check these sites continuously. 

Step 2: Visit your local stray facility

If your pet has been found and brought in by a citizen or animal control, they will be held at a stray-intake facility that is assigned for the city that your pet was found in. Personal visits are best. Bring a current photo of your pet, and make repeat visits if you do not find your pet.

City of Des Moines

ARL Animal Services
1615 SE 14th Street, Des Moines
Hours: Mon-Sat, 9 a.m - 5 p.m.
24-Hour Dispatch: (515) 283-4811
Office: (515) 284-6905


ARL Main - Pet Help Center
5452 NE 22nd Street, Des Moines
(located on north side of building)
Hours: Mon-Fri, 9:30 a.m - 7 p.m. Sat-Sun, 9:30 a.m - 6 p.m.
Phone: (515) 262-9503

Outside Des Moines

If brought to the ARL as a stray, your pet will be held at:

ARL Main - Pet Help Center
5452 NE 22nd Street, Des Moines
(located on north side of building)
Hours: Mon-Fri, 9:30 a.m - 7 p.m. Sat-Sun, 9:30 a.m - 6 p.m.
Phone: (515) 262-9503

Everywhere Else

Please contact your local shelters or police departments.


Step 3: Update your microchip contact information

If you know the type of microchip your pet has, contact the company to update your contact information and report your pet is lost. If your pet has a microchip, but you don't know the type, call your veterinarian and ask OR if the animal was adopted from an animal shelter, call the shelter.


Other Steps

Don’t give up. Some pets have been reunited with their families after a year or longer when their families continued efforts to find them. Here are some other ideas:

Regularly walk your neighborhood, searching and calling for your pet

  • Talk with your neighbors and ask them to keep an eye out
  • Check with businesses in your area
  • If you are able to print fliers, hand them out and post them in your area

Encourage your pet to come home.

  • Place high-value food near doors they have gone in and out of
  • Place a pet's bed or something with the family's scent on it outside the door
  • If possible, keep windows open so you can hear your pet’s cries if they return